MHC Insurance enhances service levels, while reducing costs

Synergize Integrates with MHC Insurance’s WinTAM Broker Management System

Richmond Hill, ON, July 16, 2009 – Quality customer service plays a key role in attracting and retaining new insurance customers.

For insurance brokerages, it is critically important to deliver the best customer service while focusing on improving business efficiencies and reducing operating costs.

For 50 years, Mainway Hunter Creighton (MHC Insurance) has been providing Personal, Commercial, Life and Travel insurance. Today MHC Insurance is one of Ontario’s largest independently owned insurance brokerages and serves more than 16,000 clients. 

“As our business continues to grow, proper management of client policy documents is crucial to enhance service levels and reduce costs,” said Susan Cotter, VP of Personal Lines, MHC Insurance.

MHC Insurance selected Synergize to facilitate faster processing, enhance service levels and reduce operating costs in their Personal Lines business. Next in line to implement Synergize will be their Commercial Lines business department.

“With Synergize, users can access the system from any location, at any time which helps our staff be more flexible and efficient.  As well as managing policy scans, faxes and emails, Synergize integrates with our WinTAM Broker Management System,” added Susan Cotter, V.P of Personal Lines, MHC Insurance.

“Microdea welcomes MHC Insurance to the growing number of insurance brokerages choosing Synergize,” said Colin Ruskin, VP Business Development, Microdea Inc.

About MHC Insurance 
Mainway Hunter Creighton Insurance Inc. is one of the largest independently owned insurance brokerages in Ontario. For more information, visit www.mhcinsurance.ca