USA Truck Inc. Improves HR Efficiencies with TMW-Synergize

USA Truck Inc., based in Van Buren, Arkansas, is a dry van truckload carrier that provides transportation of general commodities throughout the continental United States, into and out of Mexico and portions of Canada. With one of the nation’s largest over-the-road full truckload fleets (over 2,000 in-service tractors and 6,000 in-service trailers), and approximately 2,280 driver team members, a significant amount of documentation is generated that requires storage and ongoing maintenance.

newest-usa-trucks“With the speed that it provides us and how user-friendly TMW-Synergize is, it has proven to be cost-effective and a true benefit to our company".

Misty Tippit, Supervisor, Personnel, USA Truck Inc.


Business Challenges

The HR Department was using a legacy imaging system to scan and convert all paper personnel files for drivers and internal team members into electronic images. The process presented them with a number of challenges, including:

  • Indexing documents was cumbersome and time-consuming, which resulted in a year’s backlog of paper documents
  • The quantity of driver files related to onboarding, orientation and safety, together with all other internal employee documents, was becoming exceedingly difficult for the HR department to manage

Microdea Solution

TMW-Synergize, provided by Microdea and TMW Systems, was selected by USA Truck Inc. for its proven integration and usability. This technology allowed all paper documents to be scanned and stored in a secure electronic document repository. Documents from electronic sources were saved directly to TMW-Synergize, which eliminated the previous process of printing and scanning various documents and emails in order to convert them to images.

The solution provided a simple process for attributing various classifications to documents. This facilitated fast and effective searching and made required files instantly accessible to authorized HR employees through an easy-to-use web user interface.


After only 2 months of using TMW-Synergize, USA Truck Inc. was able to eliminate the backlog and catch up on a year’s worth of scanning. “Not only did it get us on a manageable time line, but it also required that we obtain an additional shred bin because we are now able to scan and process much faster than before,” said Misty Tippit, Supervisor, Personnel, USA Truck, Inc.

HR employees are now able to maintain all driver and internal team member files much more efficiently. Document indexing tasks have become a minor part of the work day, freeing up significant time to focus on core HR initiatives such as training new staff and pursuing top driver candidates. 

Want to learn more about the benefits of automation? Download our free whitepaper, Making the Case for Business Process Automation in Transportation.


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