Highland Transport Dramatically Increases Invoicing Process Speed with Synergize

Highland Transport is one of Canada's largest truckload carriers, with operations across Canada and the United States. The company, a subsidiary of TransForce Inc, is headquartered in Markham, ON with terminals in Markham, ON; Saint Laurent, QC; Moncton, NB and Burnaby, BC.

"I am really enjoying the Synergize system. Once it is up and running, the benefits are just tremendous."

HighlandLogo.jpgKenneth Khan, Credit Manager, Highland Transport

 

Business Challenges

"With hundreds of deliveries all over the continent every day, we needed a centralized record of driver payment and goods received, among other things. It was really part of a bigger challenge of integrating our processes into a unified system that could grow for the future, especially into internet service," recalls Kenneth Khan, Credit Manager, Highland Transport. 

Highland Transport needed to:

  • Improve customer service
  • Achieve greater administrative efficiency
  • Implement a better, highly scalable document management solution
  • Integrate controlled workflow and management of delivery-related documents to decrease the chance of a document being misfiled
  • Deliver fast, security-protected access to important documents, both by internal office staff and remote users

Solution

After reviewing a number of vendors and their products, Highland Transport chose Microdea for their technical expertise and ability to integrate Synergize with the existing systems. In addition, Synergize met Highland Transport's needs for a scalable solution that could be customized to their unique needs and easily accommodate their growing client list.

Results

Synergize enabled Highland Transport to convert all information into quickly accessible electronic data that enhanced customer relationships while improving productivity and profitability.

  • Easily accessible information that could be simultaneously retrieved from any location, allowing timely and informed decision making
  • Improved customer service
    • Customer service staff can now deliver faster service with direct access to real time information
  • Reduction in valuable staff time spent manually searching for information
  • Cost reduction
    • Paper storage and filing costs have been minimized
    • Billing cycles have been significantly shortened
  • All invoices are now sent electronically
  • Highland Transport's customers now have quick access to scanned documents via Highland's web site, providing them with faster, more efficient access

Discover more ways that process automation can help your transportation business save time and money by downloading our free whitepaper, Making the Case for Business Process Automation in Transportation. 

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Supporting the trucking community

Truckload Carriers Association Ontario Trucking Association American Trucking Association Toronto Trucking Association Transportation Intermediaries Association

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