Organizations are constantly striving to achieve business process automation to eliminate problems such as paper shuffling, misplaced documents, flawed document routing and poor visibility of processes.

As documents manually flow through an organization, there is a considerable cost to track, manage and balance staff activity and ensure that all work is completed within agreed SLA’s. Documents can be lost, forgotten, routed to the incorrect personnel, or processed out of sequence. These interactions cause delays that negatively impact organizations, costing time, draining resources, and inhibiting their ability to provide quality customer service.

Workflow is the movement of documents, tasks, work and responsibilities throughout an organization or department. Workflow identifies the particular process by which work is to be completed by defining the tasks, determining the order in which they are undertaken and assigning the person responsible for completing them. Automated workflow monitors and manages this process by setting timers and automatically sending alert notifications to ensure the documents are processed at the prescribed pace, in the correct order, and by the appropriate personnel.

Workflow automation solutions increase visibility and help those in management positions to establish metrics for each step of the process. Employees are able to improve their productivity through access to standardized processes which can be used both locally and remotely. Workflow automation enables organizations to achieve operational efficiency, reduce transactional costs, provide better customer service, and ultimately increase profitability.

As an applied workflow example, an organization using a workflow automation solution is able to manage a claim consistently and correctly from the initial call to the final settlement. Workflow automation monitors the process to verify that each person handling the claim executes the appropriate steps and consistently fulfills their designated responsibilities. Each step of the process is confirmed to be complete before proceeding. This enables organizations to maximize their efficiency, ensure sound business practice, and provide uniform quality service.

Synergize Software Solutions integrate people, paper and processes within organizations and extend process efficiencies and workflows to enhance customer relationships.

For more information about Microdea's Synergize Workflow capabilities, contact us at 905.881.6071 ext 244 or marketing@microdea.com