KPIs accelerate seamless and collaborative planning across the organization to ensure that everyone is operating from the same playbook. The success of any performance management program is thus contingent on selecting the correct KPIs. Selection of the wrong KPIs can result in counterproductive behavior and suboptimized results. It is important to bear in mind that although all KPIs are metrics, not all metrics are KPIs.

Today organizations are implementing Workflow and BPM solutions to enable efficiency internally. However there is still a clear majority of organizations that do not allow the business partners to interact with the solutions used internally. True operation efficiency and reduction in costs can be achieved with the involvement of your trading partners.

Workflow can dramatically reduce costs in all business departments and provide vast reduction in administrative costs. Today everyone needs to be on the same page about what the process is, how to manage its performance and how to drive improvement. Each of these facets is critical to sustainable process improvement.

Business Process Management vs Workflow- what is the difference? Working towards explaining the difference and confusion in simple terms.