Microdea’s Synergize for Policy Management enables insurance organizations to quickly update changes to policy information, improve data sharing enterprise-wide, and reduce labour costs through the electronic capture, storage and routing of policy documents.
After an insurance policy has been created customers may require certain changes, such as replacing a participant, changing a beneficiary, or modifying a risk. Ensuring that these changes are addressed efficiently requires collaboration across multiple departments. This process is challenging under a traditional paper-based system as the manual tasks associated with filing, photocopying and mailing documents are labour-intensive, time consuming and costly.
Synergize for Policy Management digitally stores all relevant policy documents in a secure, central repository. This provides authorized users with web-based access to current and past views of customer policy documents. Policy changes, addendums and deletions can be searched and viewed instantly by date, policy type, or other specified criteria.
Electronic workflow sends automatic alerts to the appropriate personnel when new policy documents arrive. Workflow task lists also organize responsibilities across departments and delay notifications are automatically sent to managers when tasks are not completed according to pre-defined schedules. This enables insurers to address policy changes efficiently and reduce manual processing costs as multiple departments are able to electronically share up-to-date policy information.
In addition, Synergize integrates with portals, which provides agents with access to current policy data. This ensures quicker customer service response times and improved communications. Synergize for Policy Management enables insurance organizations to streamline the policy management process, easily share policy information enterprise-wide, reduce manual labour costs, and deliver quality customer service.
Synergize for Policy Management provides:
- The ability to efficiently address policy change requests
- Improved sharing of policy information enterprise-wide
- Reduced manual labour costs associated with filing, photocopying and mailing paper documents
- Workflow automation to automatically alert personnel and management of inbound policy documents, tasks, and process delays
- Improved customer service through increased response rates
For more information on how Microdea can help your insurance organization manage policy change requests with document management and workflow, contact us at 905.881.6071 ext 244 or marketing@microdea.com