Microdea’s Synergize for Customer Service enables insurance organizations to provide customers with consistent and quality service through expedited processing and timely communication of accurate and up to date information.
Quality customer service and trust play pivotal roles in attracting and retaining customers. Managing existing files and manually processing incoming paperwork diverts employees away from other customer and broker responsibilities, slows down customer response times, and delays completion of critical business processes and tasks. The customer service agent is responsible for clearly communicating underwriting status, enrollment progress, and claims related activities to the customer or agent/broker. To respond promptly to inquiries, they require fast and easy access to real-time information.
Synergize for Customer Service provides document scanning, imaging and automated workflow capabilities that enable customer service agents to have quick access to important and accurate information. By having all applications, claims, and correspondence data readily available from a single and secure location, agents are able to increase their productivity and quickly address customer inquiries. Synergize enables insurance organizations to effectively manage all critical business documents and route/automate important customer-oriented tasks, resulting in the ability to provide excellent service and build beneficial relationships with customers.
Synergize for Customer Service provides:
• Faster response times to customer inquiries
• Enhanced customer satisfaction
• Improved operational efficiencies
• Increased time spent on revenue generating activities
• Reduced operating and labour costs
For more information on how Microdea can help your insurance organization improve response times and customer satisfaction, contact us at 905.881.6071 ext 244 or marketing@microdea.com