Fax Integration has strategic value for your business.

If you're like many businesses, receiving faxes is still common. Some people find it difficult to understand why anyone would want to talk about fax since email, paging, voice, and the Web have transformed the way businesses communicate. Today why talk about fax? Four simple reasons: fax is ubiquitous; fax is reliable; fax is immediate, and fax is the dominant form of written business communications today. Many businesses still receive written sales orders, contacts, and letters from various sources via fax.

The Fax Problem

Fact: most businesses are printing and delivering documents to users as needed. In order for the network fax to be truly effective, it needs to be integrated into end user applications, everything from word processing, Document Management and Workflow systems.

The Solution

Consider a document management system as the back bone to fax server production. DMS solutions can capture, manage and process the various received fax documents.

Fax Capture via a DMS solution provides business users with valuable processing and delivery information. Document clean up can be used to remove unwanted lines and de-skew attributes that are common in fax documents. The time/date and where it was received from ( CSID- fax telephone #) can be used to index and route the documents to the appropriate staff or departments for business processing.

example: a business receives sales orders from clients and needs to process the orders into their order entry system. The received faxes are scanned or taken from fax servers and routed to the correct CSR's for processing and validating. Once their work is processed, the fax image is updated with order number, CSR name, and order date. Now the faxed order can be viewed by the correct persons and provide immediate information to clients as needed.

As it stands today, many businesses still rely on fax communication as a means to compete and deliver their business. Have a look around your organization and see where you could see the use of a DMS solution integrated to your faxes.