COWAN SYSTEMS INCREASES EMPLOYEE PRODUCTIVITY AND CUTS COSTS WITH SYNERGIZE

Introduction:
Cowan Systems LLC is a specialized truckload carrier based in Baltimore, MD. The company’s primary business is dedicated fleet operations. Cowan Systems LLC began in 1994 but its trucking origins date back to 1924. Today’s fleet consists of over 1,200 power units and 2,100 trailers, offering dedicated service from Georgia to New England.

Challenge: Seamlessly Integrate With Existing Trucking Software and Deliver Quick Access To Customer Information
Cowan Systems needed to replace an existing imaging solution. They required a scalable, dependable and cost effective solution which would seamlessly integrate with their existing TMW Systems ® trucking software.
In addition, the company wanted to provide their customers with real time shipment information. The large volumes of paperwork associated with each shipment made it difficult for customer service staff to quickly locate customer information.

Solution: Synergize Electronic Document Management:
Microdea was selected due to their reputation and expertise in designing and delivering customized transportation solutions for many other TMW Systems® trucking software clients. Synergize, Microdea’s enterprise wide electronic document management and workflow solution, impressed Cowan Systems with its scalability, proven stability, seamless integration features and low cost of ownership.

Results: Increased Employee Productivity and Cost Savings Secure, real time customer information is now available 24 x7 to customer service staff. Employee productivity has been increased as staff need no longer waste time chasing files. With Synergize, information can be quickly retrieved by document type, enabling staff to knowledgeably respond to customer inquiries. Manual paper filing processes such as filing, photocopying and faxing have been reduced. Paper management, storage and retrieval costs have been cut which has allowed Cowan Systems to achieve significant cost savings.