Today, businesses require more automated means of managing documents, reports and communication with staff and business partners. Document Management Systems present the correct documents to authorized users in a process that is either pushed, based on some business rule(s), or pulled, when users ask for documents based on their current need.

A transportation/trucking company needs to provide proof of delivery receipts to its clients. A document management system integrated to a secure customer Web page or portal gives the authorized user access to the correct Bill of Lading (BOL). This self-service access greatly reduces the cost of doing business and increases customer relationship value for the transportation/trucking company.