STATE OF VERMONT CAPTIVE INSURANCE DIVISION

AUTOMATES DOCUMENT DELIVERY AND IMPROVES PRODUCTIVITY WITH SYNERGIZE
Introduction: The State of Vermont’s Captive Insurance Division of BISHCA (Department of Banking, Insurance, Securities and Health Care Division) is based in Montpelier, VT. It is the largest captive domicile in the U.S, with over 700 licenses issued as of 2005.

Challenge:

Automate Document Delivery and Deliver Fast Access to Audit Information

Due to continuing growth, the Captive Division was drowning in paper. Filing cabinets were crowding the floors. Examiners and staff were finding it hard to quickly retrieve company files.

An electronic document management solution was required to eliminate labour- intensive manual paper processes, ensure long-term document security and deliver fast and secure access to accurate company information.

Solution: Synergize Electronic Document Management

Microdea was chosen due to the knowledge, dedication and expertise shown by the Microdea team, along with Synergize’s product rich features, scalability and ease of use.

“The RFP was an exhaustive process. We were impressed with Microdea’s detailed reply to the RFP and their responsiveness to our need, “ commented Don Varney, IT Manager, BISHCA, State of Vermont.

Results: 24/7 Information Access and Improved Productivity

Examiners now have 24/7 access to secure, real-time company information and data. They can promptly respond to information requests since real-time information is quickly available on their computer screen. By eliminating expensive manual paper processes (filing, photocopying, faxing) staff can focus on delivering improved services.

Office space now accommodates staff, not filing cabinets.

“Synergize users are very satisfied with the indexing processes and found them easy to use. The guidance received from Microdea throughout the process, especially the information on indexing standard, were truly valuable,” commented Kristen Sharrow, Project Manager, BISHCA.