Organizations face mounting pressures to reduce operational costs, reduce cycle times and increase accuracy - all factors that affect the efficiency of the Pended Claims process.

Imaging & Workflow for claims processing - The most labor intensive aspect of any insurance company is claims processing. Even smaller insurance companies spend tens of thousands e vast amounts of time sensitive paper. Some companies send their paper or images off-hore for key data entry, but the hottest part of the market today is in forms processing to OCR/ICR the information contained on the forms. In most cases, the images can be discarded once the claim has been paid, but a number of companies store the images for customer service, audit, and legal purposes. Senior management often hopes to avoid these expensive systems through the use of EDI, but electronic claims still represent a small percentage of the total claims volumes and EDI growth appears to be slowing.